Oh wait a minute Mister Postman...
May. 27th, 2009 02:09 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
r_scribblesOh GOD, never, ever use Royal Mail for packages. EVAR! First of all, I'm annoyed because my already expensive CafePress mugs need customs charge paying, but the bloody post has made actually paying it and picking my delivery up from their sorting office a nightmarish labyrinth of Gilliamesque red tape. I walked. In the rain. Willing to pay and pick up my sweet, pregnant self. Do I have my mugs yet? No. Do I know when I'll be getting my mugs? No. Here is the customer complain that I had to email instead of tell them BECAUSE THE CUNTS HUNG UP ON ME AFTER I HAD BEEN HOLDING FOREVER that sort-of explains why.
While I was out, I received a card telling me that an overseas delivery I was waiting for had a customs fee outstanding. I had to hurry to my local sorting office since it shuts for the day at lunchtime (this is incredibly inconvenient in itself) I then couldn't pick up my delivery since I wasn't allowed to pay the £11 charge with a card, even though there was no mention on the notice I'd been given that payments were cash only. I then paid online, where the notice told me I could rearrange a delivery date (I don't want to have to back to the sorting office again to pick it up) but at no point was I able to nominate a new delivery date online.
I phoned to complain, to find myself in a long system of automated messages. I finally found a customer complaints service where I could speak to a real person, and was put on hold for several minutes. As soon as I made my complaint I was either cut off or hung up on, with no word of apology or assistance. I am incredibly angry about this wilfully poor customer service, making what should have been a very simple transaction needlessly difficult and stressful, and will be avoiding using Royal Mail to make any personal or professional package deliveries in the future if this is how the recipient of the package can expect to be treated, and encouraging friends and associates to do the same.
In short, Royal Mail, you have officially the most bollocks Customer Service I've come across in years. No wonder you're going down the shitter. Frankly, I hope you go to the wall. No business that inept should be able to survive in today's climate. No business that inept deserves to survive. Closing at lunchtime? Cash only payments? You're not a fucking Bring & Buy stall! Fuck off and die. But first, bring my my godammed mugs!
While I was out, I received a card telling me that an overseas delivery I was waiting for had a customs fee outstanding. I had to hurry to my local sorting office since it shuts for the day at lunchtime (this is incredibly inconvenient in itself) I then couldn't pick up my delivery since I wasn't allowed to pay the £11 charge with a card, even though there was no mention on the notice I'd been given that payments were cash only. I then paid online, where the notice told me I could rearrange a delivery date (I don't want to have to back to the sorting office again to pick it up) but at no point was I able to nominate a new delivery date online.
I phoned to complain, to find myself in a long system of automated messages. I finally found a customer complaints service where I could speak to a real person, and was put on hold for several minutes. As soon as I made my complaint I was either cut off or hung up on, with no word of apology or assistance. I am incredibly angry about this wilfully poor customer service, making what should have been a very simple transaction needlessly difficult and stressful, and will be avoiding using Royal Mail to make any personal or professional package deliveries in the future if this is how the recipient of the package can expect to be treated, and encouraging friends and associates to do the same.
In short, Royal Mail, you have officially the most bollocks Customer Service I've come across in years. No wonder you're going down the shitter. Frankly, I hope you go to the wall. No business that inept should be able to survive in today's climate. No business that inept deserves to survive. Closing at lunchtime? Cash only payments? You're not a fucking Bring & Buy stall! Fuck off and die. But first, bring my my godammed mugs!
