An Open Letter
Jul. 18th, 2007 03:53 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
r_scribblesDear Nice People At Apple,
I understand that in our current culture of wastefulness, flimsiness and disposable trends that some people would purchase one of your expensive branded MP3 players simply as a fashion accessory, only to replace it with an up to date model after a few months.
This, however, is no excuse for selling £200 devices with a life expectancy of only 2 years. I care nothing for Brand or Image. My husband paid a lot of money for my little iPod for my birthday present a couple of years back because he knows I love music, and love listening to it whenever I go on a trip, for a walk or do some exercise. I enjoyed my iPod for two years.
And then it started to die. I needed to charge it more and more just to get a couple of hours play out of it. Then the menu button broke and I was only able to skip back to the menu by locking and unlocking it, or putting it back on to charge. It now only works for 20 minutes at a time, if I'm lucky and just leave it on shuffle.
To put it bluntly, Lovely Apple People, It Is Fucked.
Since my husband paid a lot of money for this and one would usually expect an electrical appliance in this price range to last for at least 5 years, can I have a new one, please? Either that, or could you unlock the songs I fucking well paid you 80p a pop to download onto my computer so that they will play on an MP3 player that wasn't made - and hideously overpriced - by you?
Lots of 'love',
Your Customer
Scribbles xxx
I understand that in our current culture of wastefulness, flimsiness and disposable trends that some people would purchase one of your expensive branded MP3 players simply as a fashion accessory, only to replace it with an up to date model after a few months.
This, however, is no excuse for selling £200 devices with a life expectancy of only 2 years. I care nothing for Brand or Image. My husband paid a lot of money for my little iPod for my birthday present a couple of years back because he knows I love music, and love listening to it whenever I go on a trip, for a walk or do some exercise. I enjoyed my iPod for two years.
And then it started to die. I needed to charge it more and more just to get a couple of hours play out of it. Then the menu button broke and I was only able to skip back to the menu by locking and unlocking it, or putting it back on to charge. It now only works for 20 minutes at a time, if I'm lucky and just leave it on shuffle.
To put it bluntly, Lovely Apple People, It Is Fucked.
Since my husband paid a lot of money for this and one would usually expect an electrical appliance in this price range to last for at least 5 years, can I have a new one, please? Either that, or could you unlock the songs I fucking well paid you 80p a pop to download onto my computer so that they will play on an MP3 player that wasn't made - and hideously overpriced - by you?
Lots of 'love',
Your Customer
Scribbles xxx
